Refund policy

Returns and refunds

For any return, refund, damaged-item or incorrect-item request, please contact nysunnails@outlook.com before sending anything back.

Unopened items

We accept return and refund requests for unopened, unused items in their original packaging. Please contact us within 7 days of delivery with your order number and the details of your request.

Customer support will review your request and provide the applicable handling plan and return instructions. Return arrangements depend on the circumstances of the request. Please wait for instructions before shipping an item. Do not use our registered office as a return address unless we specifically instruct you to do so.

For ordinary returns unrelated to a damaged or incorrect item, the customer is responsible for return shipping costs.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, email us with your order number and information showing the issue so we can review it. Once the issue is verified, we will provide a refund or replacement without requiring you to return the affected item.

We handle damaged or incorrect-item claims within 3 days after receiving the information needed to assess the issue. This handling period does not mean that a payment provider will credit a refund to your account within the same period.

Refunds

We will notify you of the outcome of your request. Approved refunds are issued to the original payment method. The time for the funds to appear in your account depends on your payment provider.

For questions about any return or refund, contact nysunnails@outlook.com.